Fetac Level Customer Service Free Essays

The hotel offers 104 superb bedrooms designed for guest comfort and relaxation, many with superb sews over the river and town. They have two penthouse suites known as the light and dark rooms offering luxury at its finest, ideal for special occasions. The Westport Hotel The Westport Hotel has been transformed into the hippest liveliest luxury designer hotel in the region. We will write a custom essay sample on Fetac Level Customer Service or any similar topic only for you Order Now After a major refurbishment in 2011, the Westport Hotel now attains the status as the most popular hotel in Dragonhead. The inviting exterior is that of sophistication and city reminiscence. Located in the very heart of Dragonhead it comprises of 27 tastefully decorated bedrooms all of different infatuations, flat screen televisions with cable channels and high speed internet access. The aim of the Westport Hotel is to make your stay one of comfort, enjoyment and relaxation. 2. Summary/Evaluation I The D Hotel I The Westport Hotel I Organization/Business Image I The image I got of the D Hotel was that it is a very middle of the road hotel. The d ©cord is standard and not very up-market. It is clean and tidy and felt very welcoming, making me want to stay there. I The image I got of the Westport Hotel was that It is very up-market, the lobby is spotlessly clean and the d ©cord is very high end. I think that the business image is better than that of the D Hotel. I Personal Presentation of Employees I The sales associate was wearing a black t-shirt and black trousers; I felt that she was well presented with regards to her the ends from dragging on the ground. I The sales associate was dressed in a black suit with a white shirt and no name tag. She was very well presented with minimal make-up and nicely groomed hair. The presentation of the staff is much better than that of the D Hotel. I Interpersonal Skills of Individual(s) Dealt With I I think the sales associate was very good at her Job; she was polite and welcoming and dad me feel like a valued customer. Her interpersonal skills were 100% better than those of the staff at the Westport Hotel. I The sales associate didn’t do very well and I think she should consider another career path. She was impolite to me and seemed exasperated with my questions. She could improve on her manners towards customers. I Effective Handling of Enquiry I The sales associate was very efficient in handling my enquiry as she had a very good knowledge of the deals available to me. She was much more effective at handling my enquiry than the employee at the Westport Hotel. I The sales associate wasn’t very efficient in handling my enquiry she made me feel like I was bothering her with stupid questions. I Ability of Employee to Present Information Accurately I The sales associate was brilliant she went through everything with me and explained what each price included making sure I knew what I was getting for my money. She was much better than the employee at the Westport Hotel. I Although I did eventually get the information I required the sales associate didn’t present it to me accurately as she Just scribbled some generic prices down onto a scrap of paper and thrust it into my hand before smiling me. I Overall Comment of Efficiency and Customer Service Delivered by the Organizations/Business I The only things that I found wrong were the fact that her trousers were far too long and she never offered me her name. Other than that it was a very good experience. My experience was much better than the one I had at the Westport Hotel. I The experience made me feel like the hotel didn’t want me as a customer because I wouldn’t fit their usual clientele, the sales associate was UN- friendly and rude and it made me not want to stay in the hotel. 3. Recommendations on Improving Customer Service The Only way I think that the D Hotel can improve on their customer service is to make sure that employees make the customers aware of their name so that they don’t have to ask for it and to also make sure that employees are dressed in a more professional manner with correctly tailored clothing. How to cite Fetac Level Customer Service, Papers

Differences Between Subtle And Overt Racism Free Sample

Question: Write about theDifferences Between Subtle and Overt Racism. Answer: Introduction Subtle is a discriminatory form of racism, it has a large impact to psychological distress like symptoms relating to anxiety and depression. This type of racism is not seen at first glance, it is hidden, very delicate and difficult to analyze in contrary to overt racism which is obvious, can be seen as well as felt. This was explained in the lecture on racism by professor in Psychiatric known as Samuel Noh at Toronto University (Noh, 2007). In the documentary of a class divided, both the teachers and the students were surprised with the two day exercise, during the exercise those students who were discriminated and treated as inferior behaved exactly as inferior and ended up performing poorly in class work because they were distressed unlike those who behaved as superior performed well in the tests (Wolfe, 1996). I do not like how the teacher treats the children by dividing them according to the eye color. That is very bad because it led for the depressed children feel inferior. In the study survey that was done on the Korean Immigrants who were middle-aged currently living in Toronto. The participants reported that overt discrimination is associated with moods that are not positive, while subtle racism showed an association with psychological distress (Link, 1999). In the wave tool, Boatie is scared about the wave and this affects him psychologically up to the point he is scared unlike Collecting Pipis who says that nobody cares about the amount of the waves as long he is not affected. That clears shows how Boatie is discriminated while Collecting Pipis never cares about Boaties suffering. I do not completely support Collecting Pipis because this character totally does not care what his friend feels. Also in the Elliots class, the children were divided by eye color; the brown and the blue eye color. On the very first day, children who have blue eyes are told by Elliot are better, smarter, neater and nicer while those with brown eyes were discriminated and s eparated so that they would not interact with those with blue eye color. The brown changed their mood which was not positive in terms of performance (Peters, 1971). I do like the steps that the teacher takes to divide the class according to their eye-color because this is shown to be the highest form of discrimination. Overt racism involves racist remarks, which is an open form of discrimination, but when it comes to subtle racism, it is not possible to point out. Overt racism remarks are seen in the wave tool when Collecting Pipis says that nobody cares with how big the wave is. Such kind of remark is discriminatory to Boatie. Also subtle racism is seen in the wave tool where the Helicopter does not understand the kind of the wave others are talking about, the wave here is subtle racism which is not possible to pin out. For instance, if your friend invites other friends to breakfast but fails to invite you, it is not possible to discern if surely they have known one another for quite a long period of time, because they are either uncomfortable with you or they do not just like your race. This is seen in the wave tool when sitting stramper not able to figure out what exactly others are talking about. I feel bad when friends treat others in terms of subtle racism because it denies others freedom of association. The analysis done by the University of Toronto found that overt discrimination is associated with experiencing its effect, while that of subtle discrimination influences how an individual think about what happened earlier (Reid,2010). In the wave tool, the standing woman seem to have an experience of the overt racism when she says that she does not have any clue concerning the waves the others are talking about but she seem to understand the kind of the wave she has seen or experienced. I feel so bad when some people especially women undergo some form of discrimination, in the wave tool the woman seen depressed because of her experience of being discriminated. Subtle racism happens when there is an interaction with different people who are very close, such as friends, colleagues and managers. Therefore, this makes it hard to figure out. This is because those who are experiencing such form of discrimination try to figure out what exactly is happening, such people start to examine their role in the society including whether they are truly accepted by people around them. Generally, this form of racism affects a persons self-esteem because of his continuous appraisal of his ability as a person. I learned from the video of the class divided hat depressed individuals personalize rejection and this directs to their personal failings. It is suggested that if the immigrants recognize the function played by subtle racism, it may serve them as a greatest protective factor. The impact that racism brings to the individuals may negatively affect them even in their lifetime, for example in the documentary a class divided one of the Elliots former student who watched himself on film and talked about the negative impact the lesson has had on his attitude. Conclusion In conclusion, some researchers have come up with an analysis that depressed individuals personalize rejection and this directs to their personal failings. Therefore, I suggest that if the immigrants recognize the function played by subtle racism, it may serve them as a greatest protective factor. Verla a former student of the lecture on racism in a class divided says that nobody wants to be discriminated in one way or the other nobody likes it when he is hated by others. This statement clearly shows that indeed any form of racism is bad since it affects the mental psychology of the one experiencing it. Likewise in the wave tool, Boatie does not like the wave because it makes him scary. Therefore; nobody likes to experience any form of racism because it makes him depressed and scary. Im on the opinion that subtle and overt racism are bad and people should not discriminate others like what happened in the wave tool as well as in the film entitled A class divided. References Bennett, G. G., Merritt, M. M., Edwards, C. L., Sollers, J. J. (2004). Perceived racism and affective responses to ambiguous interpersonal interactions among African American men. American Behavioral Scientist, 47(7), 963-976. Link, B. G., Phelan, J. C., Bresnahan, M., Stueve, A., Pescosolido, B. A. (1999). Public conceptions of mental illness: labels, causes, dangerousness, and social distance. American journal of public health, 89(9), 1328-1333. Noh, S., Kaspar, V., Wickrama, K. A. S. (2007). Overt and subtle racial discrimination and mental health: Preliminary findings for Korean immigrants. American Journal of Public Health, 97(7), 1269-1274. Peters, W. (1971). A class divided. Doubleday. Reid, L. D., Foels, R. (2010). Cognitive complexity and the perception of subtle racism. Basic and Applied Social Psychology, 32(4), 291-301. Wolfe, C. T., Spencer, S. J. (1996). Stereotypes and prejudice: Their overt and subtle influence in the classroom. The American Behavioral Scientist, 40(2), 176.

BEFORE YOU BEGIN ESSENTIAL WORDS Essays - , Term Papers

BEFORE YOU BEGIN: ESSENTIAL WORDS Match the definitions on the left with the words on the right. Note that (a) there are more words than definitions, and (b) many of the words on the right can have more than one meaning, but only one of those meanings is in the column on the left. Money claimed by someone as compensation for harm done. To send someone to prison or to a court. An adjective referring to a judge or to the law. Not guilty of a crime. Any act which is not legal. A person who has studied law and can act for people on legal business. A disagreement or argument between parties. A specialist court outside the judicial system which examines special problems. A set of arguments or facts put forward by one side in a legal proceeding. An official who presides over a court. To make an allegation in legal proceedings. Someone who is accused of a crime in a criminal case. A person who makes a claim against someone in a civil court. An agreement reached after an argument. To hold someone legally so as to charge them with a crime. A case which is being heard by a committee, tribunal or court of law. To find that someone is guilty of a crime. Failure to carry out the terms of an agreement. To bring someone to court to answer a criminal charge. To ask a high law court to change its decision or sentence. To say that someone has committed a crime. Having the legal ability to force someone to do something. An adjective referring to the rights and duties of private persons or organisations . The arguments used when fighting a case. A legal agreement between two or more parties. An adjective referring to crime. A group of 12 citizens who decide whether or not someone is guilty in a trial. A written or spoken statement of facts which helps to prove or disprove something at a trial. To order someone to pay money as a punishment. A court order telling someone to stop doing something, or not to do something. appeal arrest binding breach case charge civil claimant commit contract convict court crime criminal damages defence defendant dispute evidence fine guilty hearing injunction innocent judge judicial jury lawyer legal offence plead prosecute sentence settlement trial tribunal KINDS OF LAW I. Look at the following branches of law and decide what legal matters they may include. Compare your answers. e.g . Law of Contract: formation and condition of a contract; who can make a contract; what happens if a contract is broken; how a contract comes to an end Family Law: International Law: Tort Law Criminal Law: What other categories of law are known to you? What do you understand by private law and public law? Can you give an example of one branch of private law and one of public law? II. Read the text paying attention to main idea. Notes establish - consolidate - , safeguard - executive - apply to - , code - taxation - distribution - concern - , dispute - binding - , tort - , wrong - trust - well - being - correspond - inheritance - legal remedy - equity - statute - , statutory law - , to obtain justice - THE LAW SYSTEM . KINDS OF LAW Law is a system of rules established by the state. The main aim of law is to consolidate and safeguard the social and state system and its economic foundation. The system of law consists of different categories of law. Constitutional law is a leading category of the whole system of law. Its principal source is the country's Constitution. It deals with social structure, the state system, organization of state power and the legal status of citizens. Administrative law is closely connected with constitutional law but it deals with the legal forms of concrete executive and administrative activity of a government and ministries. Criminal law defines the general principles of criminal responsibility, individual types of crimes and punishments applied to criminals. Criminal law takes the form of a criminal code. International law regulates relations between governments and also between private

Writing Tighter How to Cut Your Writing Down to Size

Writing Tighter How to Cut Your Writing Down to Size â€Å"I apologize for writing such a long letter. I didn’t have time to write a short one.† – Mark Twain It’s debatable what the actual quote is and whether it is actually Mark Twain’s, but either way it’s a great statement of the truth. It does indeed take longer - much longer - to write a short letter, blog post, essay, resume, etc. than it does to write a long one. I have frequently taken two-page resumes and cut them down to one without loss of content. Five-page single-spaced personal statements reduce to 500 words. Remarkable right? An example: I worked with a social media marketing expert to create the â€Å"perfect† blog post for LinkedIn. The original draft was 5,504 characters long - 1,777 characters over the LinkedIn limit! In 15 minutes, we had edited the blog down to size. How did we do it? Here are some tips to help you make the grade: Look for anything that could be characterized as â€Å"window dressing.† That’s the stuff you write around the important points! Find the nugget and stick to it! Are you repeating yourself? Stop! Once is enough. We get it. Stay organized. Often the source of rambling language is simply lack of organization and focus. Ask yourself about each and every sentence: How many words can I remove from this sentence and retain its meaning? Go ahead†¦ remove those extra words! You can do it! (Yes, there are extra words in that last sentence. Can you find them?) If you’re really in a bind, remove or reduce the space between bullet points or paragraphs. Only take this drastic measure as a last resort. White space is a prized commodity, especially in a blog or resume! If you remove something and your message no longer transmits, put it back in! Theres always somewhere else you can cut out. The process takes time, but it’s worth it. Your newly trimmed writing will be snappy, punchy and geared to today’s short attention spans! If you are reading this sentence, I’ve followed my own advice.

TSCA and REACH Essay Example | Topics and Well Written Essays - 250 words

TSCA and REACH - Essay Example However, the Congress has received two bills addressing TSCA reform and will deliberate on them soon. Here, TSCA is compared to chemical regulations in other nations, and arguments for and against its reform are presented. Chemical safety in the United States has garnered bipartisan support. Currently, there are two pieces of legislation introduced to Congress that address TSCA reform: the Alan Reinstein and Trevor Schaefer Toxic Chemical Protection Act, drafted by Senators Barbara Boxer and Edward Markey, and the Frank R Lautenberg Chemical Safety for the 21st Century Act, drafted by Senators David Udall and Tom Vitter. Each bill distributes the priorities of the EPA in different ways. The Boxer and Markey legislation prioritized public health, required the EPA to review chemicals more quickly, and ensured that the EPA’s chemical assessments were aligned with the recommendations of the National Academy of Sciences. Boxer and Markey’s bill would also preserve the states’ authority to restrict chemical use and enforce federal restrictions under state law. On the other hand, the language of the Vitter and Udall bill appears to favor industry, allowing the EPA up to seven years to re view each substance (Chemical Watch 2015). Although the future of chemical reform in the United States is uncertain, these two bills addressing the need for TSCA reform are certainly a step in the right direction. In the early 1970’s, there was increasing concern about industrial compounds and their potential adverse effects on the environment and human health. Research on industrial substances and potential harmful effects, such as fluorocarbons found in aerosols and their effects on the earth’s stratosphere were well underway (Markell 2010). Bischloromethylether (BCME), polybrominated biphenyls (PBBs), as well as polychlorinated biphenyls (PCBs) was ubiquitously

CRM Project Paper Rubric Spring Semester 2013 Essay

CRM Project Paper Rubric Spring Semester 2013 - Essay Example There are several ways of using these technologies and information systems. The common applications include the customer relationship management systems, electronic marketing, and social networking among others. The field of customer relationship management presents a lot of opportunities. The systems and operations of CRM implement the company’s goals and objectives for customer access, interactions sales and other services. With the developments in the field of information technology, there is the possibility to merge the CRM and other technologies such as social networking. This provides a greater opportunity for marketing and customer interaction at a cheaper and more affordable cost. Organizations and businesses are increasingly adopting customer relationship management (CRM) systems in order to improve their interactions with customers (Rigby et al. 2002). The CRM systems management application is used to manage customer interactions by integration of processes that are customer oriented like customer service and sales. The CRM systems are not only used in automation of these processes for cost reduction but also collection and analysis of customer information with the aim of better fulfilling customer needs and improve customer satisfaction(Karimi et al. 2001). However, different businesses have experienced different outcomes in the business by investing in CRM. Some have been successful in leveraging CRM systems to facilitate their operations, and customer relationships, cost efficiency, product and service quality, which increases company profitability. Other businesses have not realized the benefits that come with CRM in their businesses; this could be attributed to poor research before the implementation of the system. More importantly it is due to the drawbacks that come with the use of CRM systems and poor implementation. It is necessary to research more into this field to identify these pitfalls and to identify the benefits of using CRM and how long these benefits can be realized. Introduction This paper focuses on the suitable tools that can be used to design, build and implement the customer relationship management system. Woolworths Homeshop Company. Human resource information system is a system that is used to automate the activities that are carried out the human resource department in an organization. During this process the objective of the business and plan is converted into suitable enterprise conversions through building and exchange; and embracement of the primary needs, principle and forms that explain the company’s development state and facilitate transition. The proposal is to launch an integrated CRM for Woolworths Homeshop. Woolworths Homeshop Company sells high quality fast food delivering all around the city. The company needs to manage its business operation using a computerized CRM. The company wants to implement a CRM as an initial step towards achieving e-business (Chaturvedi 65). E-busine ss is a business which allows the customers to sell trade and barter over the Web. The company’s policy, operations, technology and ideology define its business model. Woolworths Homeshop is a company is based in Dubai. The services that are offered by this firm include selling headphones and other sound product The Company has been operating at average. This applies the technology that has the first in the field of e-business Tanner et al notes that the advancement in technology

Humanities-issues in science and societies proposal Essay

Humanities-issues in science and societies proposal - Essay Example Topic One: Wind farms are known to affect birds through collision, displacement, barrier effects and habitat loss (Drewitt and Langston, 2006). There is some debate about how serious the impact on fish might be (Wahlberg and Westerberg, 2005). Human beings complain about certain impact on the beauty of natural landscapes, and there are suggestions that living near wind farms negatively causes an illness called â€Å"Wind Turbine Syndrome† (Pierpoint, 2009). Topic Two: Wind farms are using increasingly larger turbines, and though this may look more cost effective than smaller turbines, there are significant operation and maintenance costs to consider (â€Å"Operation and Maintenance Costs,† n.d.). Conclusion: This paper has shown that wind farms have been represented by proponents of green science and politics as an answer to mankind’s need for energy that does not depend on the burning of fossil fuels or the creation of risky nuclear power stations. The evidence shows that there is indeed a place for wind farms in energy planning. These facilities are, however, not as ecologically friendly as one might think, and the cost of building and managing them makes it unlikely that they will ever contribute more than a small proportion of human energy